Returns & Exchanges

Unwanted or incorrectly ordered or unsuitable goods

Under the Consumer Contracts Regulations, you are free to cancel your your order and return unwanted goods within 14 days of delivery. These goods must be new and unused in their original packaging. Please ensure that the product boxes are not marked or defaced. You are entitled to a full refund (excluding original shipping expenses) and this will be issued to the original payment method. We ask you to take care when packing the items for return as we are unable to accept liability for goods damaged in transit and request that you use a method that is either a registered postal service, tracked or otherwise insured method.

TerrainTech Parts will also accept goods not required up to 30 days following the date of delivery. The same conditions apply as above, but may be subject to a 15% restocking / reboxing fee. We reserve the right to refuse the return of unwanted goods outside the 30 day period. .

Damaged or defective goods

Should you feel that your goods are damaged or defective in any way, you are entitled to return these to us within 30 days after your delivery, providing the goods are new and unused. We will issue a refund to the original payment card and provide recompense for postal expenses within reasonable limits upon the items return.

Failed goods under warranty

You are entitled to return at your cost and claim for items that have failed within their full warranty period after delivery to yourself. You have the option for a replacement product or a refund dependant on the decision of the manufacturer of the item. Faulty items will be accessed by the manufacturer and this may mean that you have to wait a little longer for their decision, which we will accept as the final decision regarding your claim. We cannot accept responsibility for returns that are damaged in transit and request that you use a registered postal service or an otherwise insured method.

TerrainTech Parts can advise that the warranty given by itself and the manufacturer covers only the item. Labour charges and any other associated costs are not covered.

Despatch of incorrect items

Occasionally the incorrect item may be sent to a customer. You are entitled to a full refund on return of the unit within 30 days after delivery, as long as the unit is new and unused. We will refund the postage of such items (within reasonable limits) or we can arrange a collection for you.

Exchanges

Goods that require exchange will be made where the item is available in stock, providing the unit has been returned new and unused. We will await the items return so that we may carry out a few checks in house to ensure the product is as originally despatched. If we are unable to provide an exchange, a full refund will be actioned to the original payment method used. We expect to credit or refund within 14 days from receipt of your goods. Credit card companies may take additional days to process your refund and we ask that you kindly allow an additional 10 – 14 days for this to appear on your statement from your card company.

If your exchange is urgent and you cannot wait for the return of your goods until being issued with your exchange items, we will will despatch your exchange items and make a charge for these.

We reserve the right to refuse a refund for the goods being returned if they are not new and unused, or if the item clearly shows signs of fitment, misuse and ill-treatment.